Shipping policy

https://www.shopify.com/blog/shipping-policy

 

Shipping policy

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

We ship using the USPS. Shipping charges and estimated shipping times for your order will be calculated and displayed at checkout. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at support@fatbabyhotsauce.com with your name and order number, and we will get to the bottom of it for you.

Refunds, returns, and exchanges

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return on merchandise sales.  As hot sauce is a food product we do not accept returns or refunds on hot sauces. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@fatbabyhotsauce.com. Please note that returns will need to be sent to the following address: Fat Baby Returns: 6778 18th Ave, Jenison MI 49428-8385

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We accept returns up to 30 days after delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at support@fatbabyhotsauce.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at support@fatbabyhotsauce.com.